Who should attend? Those who wish to improve their Assertiveness skills at work. You may be a team member, a team leader or manager who needs to develop your authority in conflicting situations and with varying priorities.
What practical benefits will I gain from attending this workshop? You will learn practical techniques that will enable you to express your opinion confidently and assertively, to stand your ground in the face of resistance or aggression and to improve your prospects of achieving your objectives, whilst engaged in a variety of conversations with a range of internal and external customers.
Workshop Contents:
- Workshop style, objectives, Learning Logs
- The difference between Assertive, Non-Assertive and Submissive Behaviour
- Recognising the key behaviours
- Achieving your individual rights
- Understanding the advantages of assertive behaviour
- Understand and use 10 practical tools and techniques for being more Assertive
- Coping with Put Downs and Criticism, Dealing with Feelings, The XYZ Formula, Handling Aggression, Resolving Conflict, Getting to ‘No’, Disarming Anger
- A range of exercises, case studies and skills practise to embed learning and confidence
- Recognising your strengths and areas for improvement
An agenda for this training day can be found here.
