An interactive course that takes the delegate through the process of Needs and Risk Assessment, Service Tailoring and Set Up.

The first aim of the course is to understand the profiling of an individual and the level of detail required in order to understand their capabilities, their coping mechanisms and the level of support that they currently receive from informal carers, support staff and equipment to help them perform domestic and self-care tasks. The second aim is to define, measure and prioritise the risks to independence and social inclusion that are present due to the individual’s physical, emotional, cognitive and sensory deficits, their lifestyle, and the environment in which they live. The final aim is to manage or control these risks, and hence keep people safe, by matching technology, monitoring and physical response to particular risks and triggers, using both standard Telecare systems and devices and alternatives that use other communication networks and devices.

At the end of the course, delegates will be able develop their own model and processes for providing a high quality local Telecare service, and will also be able to share this knowledge and learning with colleagues in their own companies. This will lead to improved standards of service delivery and will support organisations aiming to achieve accreditation to the standards specified in the TSA Code of Practice.