2011 Review - Day Two
Delivering Tuesday’s Conference Address was Dr Dawn Harper. Dr Harper is the author and co-presenter of the UK’s first primetime telehealth television programme, where people called in using Skype to share issues they were too embarrassed to do to their doctor with. She claimed that one of the main reasons people did this was because they were frustrated by the lack of care they were receiving from the NHS. Her talk also raised the issue of the consultation and communication styles of doctors and nurses in the 21st century and about access to them.
Following her talk, Dr Harper was shown around an extremely busy and innovative Exhibition Zone.
Keynote Speeches from Tuesday 15 November
- The nursing view and the reality of practical implementation – Dr Peter Carter, Chief Executive, Royal College of Nursing
- Telecare and Telehealth – Integrating Services across Scotland – Dr George Crooks, Medical Director, NHS 24
- Delivering at Scale – David Bott, Director, Innovation Programmes, Technology Strategy Board
- The Big Issue: National, Regional or Local – The Future Shape for Integrated Services? Chair: Roy Lilley, Panel: Alyson Bell, Your Homes Newcastle; Mike Biddle, Technology Strategy Board; Moira Mackenzie, Scottish Centre for Telehealth and Telecare/NHS 24; Dr Nicholas Robinson, NHS Direct.
The Industry Speaks
Key questions were put to the audience during the plenary sessions on Tuesday 15th November, in an attempt to find out the direction they believed the industry was moving in. The top responses are detailed below.
What are the barriers to adoption of telecare/telehealth within health and social care?
47% - Interoperability
20% - Resistance to change by frontline staff
What is the key issue causing sleepless nights for managers of monitoring centres?
30% - Meeting commissioner requirements
23% - Ensuring compliance with the TSA Code of Practice
The current UK telecare market is approximately 1.6million household connections. Based on your knowledge of the local telecare marketplace, would you expect by 2015:
40% - Little change in numbers
33% - 10% growth in connections
What could be the major technological influence on the future growth of the telecare and telehealth market?
43% - Mobile Applications
23% - Broadband
TSA Crystal Awards 2011
The 2011 Conference saw the second appearance of the TSA Crystal Awards, designed to recognise the very best of telecare and telehealth. Due to the popularity of the first year's award, won by Renfrewshire Council, the awards were increased to 3 categories as well as an overall winner. The details of the four categories were:
- Real benefits for the service user or patient. This category was looking for demonstrable differences that a telecare and/or telehealth service has been made to the individual using the service
- Best Innovation. This award is looking for how innovative telecare or telehealth technology has made a significant difference to the patient or service user, commissioner and/or service provider
- Going the Extra Mile. This category was focused on how your organisation, or a member of your team, has gone beyond the call of duty to ensure the best possible product and/or service for your customers.
- The final award went to the organisation deemed the Overall Winner 2011. This organisation was chosen from the shortlisted entries and demonstrated, in the judges’ opinion, the very best in Telecare and Telehealth delivery.
The 2011 winners of the awards were:
- Real Benefits for the Service User/Patient – Swindon Borough Council
- Best Innovation – Geonovo Ltd
- Going the Extra Mile – Blackpool Council Vitaline
- Overall Winner 2011 – Stafford and Rural Housing
