Your questions answered

What is telecare?

Telecare is a service which offers people, who are usually elderly or vulnerable, the chance to continue to lead independent lifestyles. Telecare uses proven technology to link people who live in their own homes with the monitoring services which provide assistance and emergency help and support when needed.

What does the Telecare Services Association do?

The Telecare Services Association represents telecare in the UK. We are an independent and not for profit membership organisation which promotes telecare and our members� services to government and to other groups. We provide education, best practice guidelines and have a rigorous Code of Practice which sets standards across the industry.

Who are members of TSA?

There are estimated to be more than 1.75 million people using telecare services in the UK today and TSA members provide the vast majority of these services across England, Northern Ireland, Scotland and Wales. In addition to service providers, TSA members include organisations which commission services eg. local authorities, housing associations and primary care trusts. All members are committed to providing quality services to support and protect people in their own homes.

How can I find a TSA member service?

Although the majority of service providers in the UK are members of TSA, some are not. You will be able to find more details about our members by using Find a TSA Member. Some members provide services over a geographical area but others will offer a nationwide service.

What is the TSA Code of Practice?

The TSA Code of Practice is a rigorous accreditation scheme which measures all aspects of a service provider�s operation. Annual checks are made to ensure that standards are maintained and each organisation is independently audited for consistency and accuracy. Organisations which have been awarded the TSA Code of Practice are committed to maintaining the highest standards and this accreditation is an essential quality symbol for the industry.

Is telecare means tested?

You may find there are differences in the financial support which is available or in the cost of services throughout the UK. You should always discuss the cost and the range of services offered with your chosen service provider in full.

Is telecare ethical?

Telecare services are designed to support and protect the people who use them but to do this it may be necessary to monitor their movements and activities. Telecare sensors and alarms are installed to monitor�but not to video or record. Telecare is not installed to limit their lifestyles or to remove independence. If you have concerns about the ethical nature of telecare in the home you should discuss them with your chosen telecare provider or seek more information here (insert previous links)