About us

Telecare Services Association (TSA) is the UK representative body for telecare and telehealth and the largest industry specific network in Europe. We are a not-for-profit membership based organisation, with a current membership of over 340 organisations. Our membership is mainly from within the UK, although we are experiencing growth from overseas, and includes organisations from Local Authorities, Registered Social Landlords, Health, private sector service providers, private sector technology suppliers, telecoms and infrastructure providers. Our members support the majority of the 1.7 million service users who benefit from telecare and telehealth in the UK.

Our purpose is to promote and support the telecare and telehealth industry, highlighting the benefits of telecare and telehealth for commissioners across health and social care, service users and their family and carers. The landscape across health and social care is changing rapidly, with the challenges of an ageing population and limited resources being addressed by telecare and telehealth utlising reablement budgets, the support of long term conditions and maximising an individuals care choice through the uptake of personalised budgets. In this time of rapid change, quality is of paramount importance. Significantly, TSA are the only creator of industry specific, customer-centric, quality standards in the world, and our standards are developed in partnership with  government and industry experts.

TSA works closely with Government. In England TSA played a pivotal role in the Telecare Policy Collaborative during 2004-05 that resulted in the development of the �Building Telecare in England� document. It was a founder member of the Department of Health�s TAN (Telecare Advisory Network). We are also actively involved with the Scottish Executive regarding Telecare and Telehealth development and work with the Welsh Assembly in the delivery of its Telecare Strategy. TSA also has close links with the Department of Health, including Connecting for Health.

We  work closely with a range of telephony suppliers, and the regulator Ofcom, to ensure the rigour of the supply for telecare end users. Interoperability is an area of focus across both telecare and telehealth, and TSA is working with stakeholders within key strategy and working groups, including the Technology Strategy Board (TSB), the Knowledge Transfer Network (KTN), the Assisted Living Innovation Platform (ALIP), and Continua Alliance to ensure that this issue is fully addressed.