Code of Practice
In November 2008, TSA launched the Telecare Code of Practice. Following this launch, the full documentation was issued to TSA members in January 2009. Throughout this year, as more information becomes available, this area of the website will be updated.
Setting Service Standards In Telecare - A Quality Framework for Service Providers
Reassurance for Commissioners, Service Users and Carers
There are over 1.7 million people benefiting from telecare in the UK. Yet it is still a young industry and needs standards that ensure the service is reliable, consistent and continuous for people using telecare and for those � mainly local authorities � commissioning it. This is why, at the Telecare Services Association (TSA), we have produced a Telecare Code of Practice.
The 2009 Code is the result of the widest stakeholder consultation exercise ever undertaken by TSA. Government departments in England and in the devolved administrations of Scotland, Wales and Northern Ireland, the Department of Health together with TSA Members have all been involved in shaping its modular framework.
TSA developed the Telecare Code of Practice primarily for use by telecare service providers to ensure quality standards for service delivery and, critically, to assist commissioners in identifying quality providers.
Non Accredited Members
The Telecare Services Association is a member organisation for telecare and telehealth service and technology providers. Telecare service providers that are accredited to the TSA Code of Practice for Telecare deliver a guaranteed quality service that is independently audited on an annual basis,
The TSA can give no guarantee of service quality for organisations that are members of TSA but not accredited to the Code of Practice.
Find out more:
Telecare Code of Practice Executive Summary
(Members should log into the Members area for the Code of Practice Process and Standards Modules, Checklists and other guidance).