Telecare Services Association

Code of Practice

This section provides information about the TSA's Code of Practice.

Members should log into the Members area for the Code of Practice Documents, Checklists and Good Practice Guides.

TSA makes a major contribution to quality in the sector through its Code of Practice which covers the end to end process that is Telecare. The Code is in three operational parts which underpin the overarching Strategic Framework.

The Code of Practice has been developed to apply to social alarms and telecare services of all sizes, operating in the public or private sectors, providing a range of support services. The Code provides the Strategic Framework within which quality Service Providers must operate, outlining the standards to be achieved and the three distinct business activities:

Part One - Telecare Calls Handling Operational Requirements

  • The planning, management and operation of Telecare Response Centres

 

Part Two - Telecare Installation Operational Requirements

  • The planning, management and installation of telecare equipment in the homes of service users

 

Part Three - Mobile Response Operational Requirements

  • The planning, management and delivery of planning and/or emergency mobile response services

 

The three Parts of the Code of Practice can be delivered as individual 'stand alone' services. Accreditation to the Code of Practice is only available to Member Organisations of TSA and following independent inspection by the TSA's Inspection Body.

 
 

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